Remote Infrastructure Management

With our comprehensive range of remote infrastructure management (RIM) services, we help you optimize critical IT investments while meeting the demands of a 24×7 environment. Our SLA- based services, delivered remotely, help reduce downtime and improve productivity while lowering the total cost of ownership (TCO).

Companies face considerable challenges in optimizing their IT infrastructure and exceeding end user expectations, while adhering to the highest standards of security and compliance. In the face of these conflicting objectives, companies seek solutions that help maximize performance, maintain IT service continuity, reduce security risks, and ensure scalability and compliance while effectively managing their IT infrastructure costs.

RIM offers a number of advantages over traditional infrastructure management solutions, including: process improvements, faster, more flexible service, lower risk of IT failure, and a 30% reduction in operational costs.

    Our RIM solution includes:

  • Clear and flexible contracts with work-unit pricing aligning business needs with costs
  • Comprehensive global-scale portfolio of services across the full Infrastructure spectrum demonstrating true end-to-end capability
  • Integrated governance and service management, offering process maturity excellence and business-and-IT alignment
  • Incident management, problem management, and change management, aligned with ITIL standard process framework
  • Client infrastructure, including operating system, database, ERP, storage, network and security, up and running 24x7
  • Shift-Left strategy for greater proactive intervention